Tag Archives: Communication

“All high performers have a secret….” // George Kohlrieser

“All high performers have a secret — they use their mind’s eye to focus on the benefits and not the pain. This positive focus determines that state they are in, which determines the result they achieve. The mind’s eye directs whether we focus on the pain and frustration (the negative) or on the benefit (the… Read More »

“The heart of dialogue is a simple but profound capacity to listen.” // William Isaacs

“Everywhere we look, myopic vision, petty misunderstandings, and small deceits escalate into gross, wasteful calamities that seem like they could be avoided if only people talk to each other  with a different kind of conversational presence…. The heart of dialogue is a simple but profound capacity to listen. Listening requires we not only hear the… Read More »

The first tenet of Non-Violent Communication // Marshall B. Rosenberg

“I can handle your telling me what I did or didn’t do. And I can handle your interpretations, but please don’t mix the two.   If you want to confuse any  issue, I can tell you how to do it: Mix together what I do with how you react to it.   Tell me that… Read More »

“For the most part, we see our conversations as….arenas to win points.” // William Isaacs

“Another word for ‘not thinking’ is “memory.” Human beings live out of their memories, insulated from direct experience. Memory is like a tape recording; it plays back a once-experienced reality that may or may not apply well to the current situation. Like a tape, memory is limited. The parameters of its responses are already set.… Read More »

“Complex bullshit is full of feats of abstract reasoning that would astonish a medieval theologian….” // Laura Penny

“Complex bullshit is also known as bafflegab or jargon, and it is the native argot of modern bureaucracy…. Complex bullshit is full of feats of abstract reasoning that would astonish a medieval theologian….Even business types have become alarmed by their own flights of jargoneering. In 2003, Deloitte & Touche released a new software program called… Read More »